Close cookie details

This site uses cookies. Learn more about cookies.

OverDrive would like to use cookies to store information on your computer to improve your user experience at our Website. One of the cookies we use is critical for certain aspects of the site to operate and has already been set. You may delete and block all cookies from this site, but this could affect certain features or services of the site. To find out more about the cookies we use and how to delete them, click here to see our Privacy Policy.

If you do not wish to continue, please click here to exit this site.

Hide notification

  Main Nav

Powerful Phrases for Dealing with Difficult People

Cover of Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

It's not the work that's so hard-it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.

There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-and put your career on an unstoppable upward trajectory.

Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, this audiobook helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:

  • 325 phrases that lead to constructive conflict-resolution conversations
  • 20 challenging coworker behaviors, with specific phrases and actions for dealing with each
  • 10 difficult boss personality types, with guidelines for working through problems with each
  • Tips for recovering from blunders you may have caused yourself
  • A five-step process for turning bad situations into positive ones
  • Nonverbal communication skills to back up your words
  • "I" phrases, phrases of apology, phrases of compromise, and other useful words for building relationships
  • "Why This Works" and "Something to Think About" sections that clarify tactics Don't get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.
  • It's not the work that's so hard-it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.

    There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-and put your career on an unstoppable upward trajectory.

    Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, this audiobook helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:

  • 325 phrases that lead to constructive conflict-resolution conversations
  • 20 challenging coworker behaviors, with specific phrases and actions for dealing with each
  • 10 difficult boss personality types, with guidelines for working through problems with each
  • Tips for recovering from blunders you may have caused yourself
  • A five-step process for turning bad situations into positive ones
  • Nonverbal communication skills to back up your words
  • "I" phrases, phrases of apology, phrases of compromise, and other useful words for building relationships
  • "Why This Works" and "Something to Think About" sections that clarify tactics Don't get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.
  • Available formats-
    • OverDrive Listen
    • OverDrive MP3 Audiobook
    Subjects-
    Languages:-
    Copies-
    • Available:
      0
    • Library copies:
      3
    Levels-
    • ATOS:
    • Lexile:
    • Interest Level:
    • Reading Level:

    Recommended for you


    Title Information+
    • Publisher
      Gildan Media Corp
    • OverDrive Listen
      Release date:
    • OverDrive MP3 Audiobook
      Release date:
    Digital Rights Information+
    • OverDrive MP3 Audiobook
      Burn to CD: 
      Permitted
      Transfer to device: 
      Permitted
      Transfer to Apple® device: 
      Permitted
      Public performance: 
      Not permitted
      File-sharing: 
      Not permitted
      Peer-to-peer usage: 
      Not permitted
      All copies of this title, including those transferred to portable devices and other media, must be deleted/destroyed at the end of the lending period.

    Status bar:

    You've reached your checkout limit.

    Visit your Bookshelf to manage your titles.

    ×

    You already have this title checked out.

    Want to go to your Bookshelf?

    ×

    Recommendation Limit Reached.

    You have reached the maximum number of titles you are permitted to recommend at this time.

    ×

    Sign in to recommend this title.

    Recommend your library consider adding this title to the Digital Collection.

    ×

    Enhanced Details

    ×
    ×

    Limited availability

    Availability can change throughout the month based on the library's budget.

    is available for days.

    Once playback starts, you have hours to view the title.

    ×

    Permissions

    ×

    The OverDrive Read format of this eBook has professional narration that plays while you read in your browser. Learn more here.

    ×

    Holds

    Total holds:


    ×

    You've reached your library's checkout limit for digital titles.

    To make room for more checkouts, you may be able to return titles from your Bookshelf.

    ×

    Excessive Checkout Limit Reached.

    There have been too many titles checked out and returned by your account within a short period of time.

    Try again in several days. If you are still not able to check out titles after 7 days, please contact Support.

    ×

    You have already checked out this title. To access it, return to your Bookshelf.

    ×

    This title is not available for your card type. If you think this is an error contact support.

    ×

    An unexpected error has occurred.

    If this problem persists, please contact support.

    ×

    ×

    NOTE: Barnes and Noble® may change this list of devices at any time.

    ×
    Buy it now
    and help our library WIN!
    Powerful Phrases for Dealing with Difficult People
    Powerful Phrases for Dealing with Difficult People
    Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
    Renee Evenson
    Choose a retail partner below to buy this title for yourself.
    A portion of this purchase goes to support your library.
    ×
    ×

    There are no copies of this issue left to borrow. Please try to borrow this title again when a new issue is released.

    ×
    Barnes & Noble Sign In |   Sign In

    You will be prompted to sign into your library account on the next page.

    If this is your first time selecting “Send to NOOK,” you will then be taken to a Barnes & Noble page to sign into (or create) your NOOK account. You should only have to sign into your NOOK account once to link it to your library account. After this one-time step, periodicals will be automatically sent to your NOOK account when you select "Send to NOOK."

    The first time you select “Send to NOOK,” you will be taken to a Barnes & Noble page to sign into (or create) your NOOK account. You should only have to sign into your NOOK account once to link it to your library account. After this one-time step, periodicals will be automatically sent to your NOOK account when you select "Send to NOOK."

    You can read periodicals on any NOOK tablet or in the free NOOK reading app for iOS, Android or Windows 8.

    Accept to ContinueCancel